Archbold Medical Group Telehealth

Archbold Medical Group providers offer convenient virtual visits to our patients. No matter where you are, your provider can help you with a variety of primary and specialty care needs. All you need is an internet connection and a device with a video camera and microphone, such as a laptop, tablet or smartphone.

To schedule a telehealth visit, call your provider’s office.

Benefits of Telehealth Services

Now, more than ever before, people are learning of the benefits of telemedicine. Traditionally, when patients had a medical issue or concern, they’d call their primary care provider or local health clinic, schedule an appointment, and then travel to the office or clinic to receive care. With improvements in video technology and security, doctors are now able to treat their patients virtually.

AMG Telehealth allows you to video chat with your doctor face-to-face. Even though you aren’t in the same office, your doctor can see you and observe any symptoms firsthand, thus allowing for a more accurate diagnosis. Telehealth services are especially helpful if you need to discuss a condition with your doctor but don’t need a physical exam. Your doctor can review your health information, discuss your diagnosis and treatment options, and answer any questions you may have.

During your visits, all data is encrypted, your sessions are anonymous, and none of your information is stored. We adhere to HIPAA privacy requirements.

Healthcare Services Available Through Telehealth

Telemedicine can be used for diagnosing many health concerns. AMG Telehealth offers access to primary care, urgent care and specialty care providers.

Primary Care

Family medicine, internal medicine, pediatric and geriatric care providers offer:

Chronic disease management
Healthy lifestyle coaching
Medication management
Reviewing test or lab results
Routine follow-up visits
Wellness exams

Specialty Care

Archbold specialists in the following fields may be able to see you via telehealth:

Audiology
Behavioral health
Cardiology
Ear, nose, throat and allergy
Gastroenterology
Neurology
Neurosurgery
Palliative medicine
Pulmonology
Oncology
Urology
Wound Care

If you believe your medical issue is life-threatening, call 911.

Insurance Coverage

Most commercial insurance plans cover virtual visits just as they would an in-office visit with your doctor, but speak with your insurer to confirm. In advance of the visit, you will receive an email to check in through a secure online platform. As with any office visit, we will collect the normal copay amount during the check-in process. After your virtual visit, we will submit a claim to your insurance carrier for full payment. If the service is not covered by your insurance, we will work with you to set up an affordable payment plan.

Telehealth Visit Prep Tips

Consider the following tips to be better prepared for your telehealth visit:

Lighting. Choose a well-lit room so that your doctor can see you clearly.
Sound. Make sure you turn off any TVs or music players so that you and your doctor can hear one another clearly.
Video settings. Test your webcam out with a friendly call to a friend or relative to ensure that your webcam and microphone are working as intended.
Connection strength. If you can use a wired internet connection, you’ll have the best connection. If you’re using WiFi, choose a location for your appointment that’s near your router and away from microwaves or other sources of interference.

AMG Telehealth visits are scheduled through your provider’s office. When you schedule one, you will receive an email with instructions for what to do at your appointment time.

Frequently Asked Questions

When is it appropriate to schedule a virtual visit?

Virtual visits are appropriate for a variety of care needs, including urgent care, routine follow-up visits, chronic disease management, medication management, reviewing test or lab results, and lifestyle coaching. Common illnesses including sinus problems, respiratory infections, allergies, cold and flu symptoms and many other non-emergency illnesses can be treated virtually. Contact your doctor to understand how virtual visits will work best for you.

What do I need for a virtual visit?

There are a couple technological requirements we suggest to ensure you have a seamless experience. Make sure you are using a device with a webcam, microphone and strong internet connection, such as a laptop, mobile phone or tablet.

For the optimal experience, use the Google Chrome web browser on your laptop or desktop computer.

How much does it cost?

Most commercial insurance plans cover virtual visits just as they would an in-office visit with your doctor, but speak with your insurer to confirm. In advance of the visit you will receive an email to check-in through a secure online platform. As with any office visit, we will collect the normal copay amount during the check-in process. After your virtual visit we will submit a claim to your insurance carrier for full payment. If the service is not covered by your insurance, we will work with you to set up an affordable payment plan.

Visit Troubleshooting

I am having trouble seeing or hearing my provider

Remember to use a device with a webcam, microphone and strong internet connection, such as a laptop, mobile phone or tablet. For the optimal experience, use the Google Chrome web browser on your laptop or desktop computer.

If prompted by your device, be sure to 'allow' the technology access to your webcam and microphone.

The video quality is poor or connection is dropping

Poor video quality is usually caused by a slow internet connection. You will need an absolute minimum internet connection of 20 mbps to do a virtual doctor’s visit.

I never received a message for my visit

We will send a message to the email account you have on file with our office. Be sure to complete the check in steps as prompted by the email. If you cannot locate your email contact our office and we will be able to send you another virtual visit link.

I am unable to join my virtual visit

Once we are ready to see you the "Join Visit" button will become active and you will hear a chime. You can then click on the button and connect through the virtual visit platform. As health care providers we try our best to stay on time but in some cases we do run late. We appreciate your patience and will try to see you as soon as possible.