BCH Awarded for Emergency Care
Archbold’s Brooks County Hospital (BCH) was recently awarded the prestigious Quality and Patient Safety Award by the Georgia Hospital Association’s Partnership for Health and Accountability (PHA). The hospital’s initiative to reduce throughput in the Emergency Department won third place in the Critical Access Hospitals category for hospitals in Georgia.
These annual awards recognize Georgia health care organizations for achievement in reducing the risk of medical errors and improving patient safety and medical outcomes.
“After evaluating our data a year ago, we noticed patients were leaving before they were triaged, before having a medical screening exam, or before their treatment was complete,” said Kim Redding, BCH Emergency Department nurse manager. “We knew this was an area that had to be addressed, because patients who were leaving, were in need of emergent medical care.”
The hospital educated staff on the goals and created a culture of awareness of patient wait times. BCH streamlined the patient registration process, so patients would spend less time at the registration window, and could be triaged faster. In addition, they developed a process to allow providers to perform a medical screening exam at the same time the nurse would be triaging a patient. The hospital also created a dedicated triage room where patients could be triaged faster and more efficiently.
“After implementing our new process, the ED’s median triage time decreased from 24.6 minutes to 16.6 minutes,” said Redding. “Our “door to doc” time (the time that occurs between patient registration and the patient seeing a physician) decreased from 38 minutes to 18 minutes. Our ED’s overall length of stay decreased from 113 minutes to 98 minutes, and our left without being seen rate (LWBS) rate decreased from 2.6% to 1.6%.”
“Reducing crowding in the ED ensures that patients receive timely and appropriate care,” said Georgia Hospital Association Chief Medical Officer Doug Patten, M.D. “We applaud Brooks County Hospital, not only for its success in this area, but also for sharing best practices with other hospitals across the state so each has the opportunity to make critical progress in patient safety and ensure the best and safest care possible for patients.”
“I’m so proud of our entire team at Brooks County Hospital for constantly implementing new ways to improve patient care and patient safety,” said Nancy Little Williams, BCH interim administrator. “Our community can be proud of the award-winning care we offer at Brooks County Hospital.”
Pictured from left to right: Nancy Little Williams, BCH interim administrator; Kim Redding, BCH Emergency Department Manager; Ramsey Hughes, BCH Performance Improvement/Education; June Furney, BCH Director of Nursing.