Archbold Memorial, Grady General Ranked Best in Region
The Centers for Medicare and Medicaid Services (CMS) recently published quarterly Star Ratings for hospitals on the organization’s Hospital Compare website, and Archbold Memorial Hospital and Archbold’s Grady General Hospital are the only hospitals in the region with a “double 4-star” rating for Overall Rating and Patient Experience.
In fact, the two hospitals are the only hospitals within 100 miles of Thomasville with the unique distinction.
The Patient Experience category summarizes patient responses on HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) surveys. HCAHPS is a patient satisfaction survey required by CMS for all hospitals in the United States. The survey, which is randomly administered by a third party to adult patients once they have returned home from a stay in the hospital, measures a patient’s perspectives on their hospital care. HCAHPS star ratings allow consumers to more easily compare valid hospital data from a trusted source. The HCAHPS Star Ratings system was created to help consumers quickly and easily assess a hospital’s patient experience information online. The star rating provides a snapshot of 11 measures of patient experience combining the results into a single, comprehensive metric.
“The HCAHPS star ratings summarize patient’s perception of their hospital experience, which is one aspect of hospital quality,” said Coy Irvin, MD, vice president of medical affairs at Archbold. “We want our patients to be happy and feel well taken care of; that’s why we consistently set high goals for our hospital, to be the best health system in our region.”
“Our staff is dedicated to providing the highest quality of care for our patients,” said Crystal Wells, administrator of Grady General Hospital. “We’re very proud to be recognized for the high quality care and patient experience that we work hard to provide.”
“Hospitals across the country focus on ways to ensure patients have the best experiences and outcomes possible,” said Perry Mustian, Archbold president and CEO. “For two of our hospitals to be recognized with the highest star ratings in the region validates that our patients are pleased with the care they receive at Archbold Memorial Hospital and Grady General Hospital. It’s also a testament to our staff’s dedication to providing the best care possible for our patients.”
Archbold Memorial Hospital and Archbold’s Grady General Hospital are the only hospitals in the region with a “double 4-star” rating for Overall Rating and Patient Experience published by The Centers for Medicare and Medicaid Services. Pictured above: Tristan Sorenson, RN, and Fiona Kehoe, MD, talk with Archbold Memorial Hospital patient Kambell Carter and her mother Courtney Carter.