archbold medical group telehealth
Archbold Medical Group is pleased to now offer virtual visits to our patients. No matter where you are, your provider can help you with a variety of care needs, including urgent care, wellness exams, routine follow-up visits, chronic disease and medication management, reviewing test or lab results, healthy lifestyle coaching and more. All you need is an internet connection and a device with a video camera and microphone such as a laptop, tablet or smartphone.
To schedule a virtual appointment, please call one of our participating providers today! A list of participating providers is provided for you below.
For a list of participating providers, please click here
See your doctor from anywhere.
All data is encrypted, your sessions are anonymous, and none of your information is stored.
We adhere to HIPAA privacy requirements.
Now that you’ve scheduled your virtual visit with one of our participating providers, the information below
will walk you through the steps to make sure you’re all set for your virtual visit!
Frequently Asked Questions
When is it appropriate to schedule a virtual visit?
Virtual visits are appropriate for a variety of care needs, including urgent care, routine follow-up visits, chronic disease management, medication management, reviewing test or lab results, and lifestyle coaching. Common illnesses including sinus problems, respiratory infections, allergies, cold and flu symptoms and many other non-emergency illnesses can be treated virtually. Contact your doctor to understand how virtual visits will work best for you.
What do I need for a virtual visit?
There are a couple technological requirements we suggest to ensure you have a seamless experience. Make sure you are using a device with a webcam, microphone and strong internet connection, such as a laptop, mobile phone or tablet.
For the optimal experience, use the Google Chrome web browser on your laptop or desktop computer.
How much does it cost?
Most commercial insurance plans cover virtual visits just as they would an in-office visit with your doctor, but speak with your insurer to confirm. In advance of the visit you will receive an email to check-in through a secure online platform. As with any office visit, we will collect the normal copay amount during the check-in process. After your virtual visit we will submit a claim to your insurance carrier for full payment. If the service is not covered by your insurance, we will work with you to set up an affordable payment plan.
I am having trouble seeing or hearing my provider
Remember to use a device with a webcam, microphone and strong internet connection, such as a laptop, mobile phone or tablet. For the optimal experience, use the Google Chrome web browser on your laptop or desktop computer.
If prompted by your device, be sure to 'allow' the technology access to your webcam and microphone.
The video quality is poor or connection is dropping
Poor video quality is usually caused by a slow internet connection. You will need an absolute minimum internet connection of 20 mbps to do a virtual doctor’s visit.
I never received a message for my visit
We will send a message to the email account you have on file with our office. Be sure to complete the check in steps as prompted by the email. If you cannot locate your email contact our office and we will be able to send you another virtual visit link.
I am unable to join my virtual visit
Once we are ready to see you the "Join Visit" button will become active and you will hear a chime. You can then click on the button and connect through the virtual visit platform. As health care providers we try our best to stay on time but in some cases we do run late. We appreciate your patience and will try to see you as soon as possible.