Mitchell Convalescent Center Recognized for Outstanding Resident Satisfaction
Wednesday, September 17, 2014
For the third year in a row, Archbold Memorial Hospital’s Mitchell Convalescent Center has received an Excellence in Action award for achieving the highest levels of resident and staff satisfaction excellence. MCC was one of 347 nursing facilities nationwide to rank in the top 10 percent for resident and staff satisfaction among My InnerView product users. My InnerView is a product of the National Research Corporation and the largest warehouse of long-term and senior living satisfaction metrics in the United States.
“The Excellence in Action Award inspires so many long term care and senior living communities to really step up their game in an era where quality performance defines customer-centric healthcare,” said Jason Stevens, Vice President of Business Development at National Research. “We are thrilled to see repeat winners like MCC and new organizations alike earning a well-deserved spot on the awards list.”
Excellence in Action award winners were required to complete a customer satisfaction survey in 2013, and must have achieved a minimum of 10 responses with a minimum 30 percent response rate. Winners also had to score in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” in terms of the percentage of respondents rating the facility as “excellent.”
“We are very honored to award Mitchell Convalescent Center for their excellent quality of care, resident experiences, and staff engagement, as recognized by their customers and employees,” said Mary Oakes, Vice President of Post-Acute at National Research. “Every day, these providers are making a difference in the lives of residents and caregivers across all facets of the long term care and senior living spectrum to ensure they are receiving the utmost quality of care. We congratulate our clients for taking the proactive initiative to measure quality by listening to the feedback of their customers and caregivers.”
“Our number one priority is to ensure our residents receive the care they need and compassion they deserve,” said Jamie Womack, administrator at MCC. “We’re thrilled to be recognized for our commitment to our residents and their families. It’s very rewarding to know that not only our staff, but also our residents and their family members recommend our facility to their friends and family members. That’s how we know we’re providing the best care for our residents.”